Originally Posted by
anthonym
They did the exact same thing to me about 4-5 months ago. I purchased one of their auctions and had shipping scheduled , they confirmed the purchase and the shipping date. I waited and waited for fedex , no shipment. I called them and left a message for someone to call me back for tracking information, no one called back. I had to continue to call till someone answered . They told me they forgot to ship the fish and they did would have to check a "health report on it". Then they called back again and said the health report was good and they could ship the fish.They were not even apolagetic about it. I am very busy and if I have sceduled time to be available for a delivery I expect it. If they would have called the day before to say they were not shipping that would be one thing, but they never ever called to inform me this fish did not ship. I canceled that order, it took them close to 2 weeks to refund my credit card. Two days after I canceled this order I got an email from fedex (or ups, whoever they use?) with a tracking order that they were sending this fish. I had to call them again and tell them that I canceled this order. So not only did they not send this fish when they said they were going to , but they were going to ship it again after I canceled the order.
2nd problem with them , I still one Asagi in QT that has the most crooked back i have ever seen that they did not disclose in the description on the auction. This fish I have had about 6 months, I keep it in the qt to give my other new fish company. In spring I will have to figure out what to do with it.
I would never purchase from them again.
I had a similar thing happen when I bought "2" fish from them in November. The shipping date was scheduled and I made it a point to be home. However, as it was getting late in the day I called and they informed me they had somehow forgotten to ship the koi. The young lady was VERY nice and apologetic. They offered to waive the shipping charge of $100. However, instead I opted to have them include one of the Dainichi study fish at NO CHARGE. I've always had great service with them. Maybe they learned a few things from the previousl problems listed in this thread. (Sorry to hear about the Asagi....That is a shocker.)
Dallas Koi Kichi
Texas Koi and Goldfish Society
Moto-Kara Koi ZNA