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  • Results 1 to 16 of 16

    Thread: PerformancePro Artesian pump

    1. #1
      Larsennet is offline Member
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      PerformancePro Artesian pump

      Hi, I have a Performance Pro pump model A2-1/4-58-C. It's been working fine for the last 7-8 years. It doesn't run in the winter. This spring when I went to fire it up it would start but the flow was so little It wouldn't pull from the pond. I swapped it out for a brand new one and it works fine. I need to figure out if I can get the original repaired or just get a new backup. I took to a local repair shop and they replaced barrings and seals told I should be fine now. I asked if they looked bad and they said not really...hmm. Of course there was no change, took it back and they said nothing more they could do with it but gave me a refund. It's a $700 plus pump so is it worth repair? If so where to send?

      Thanks

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    2. #2
      kimini is offline Senior Member
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      Is it spinning? Often times, the starter capacitor (under a metal lump bolted to the side of the motor) fails, causing the motor to not start turning, although you said there was still some water flowing. Another cause could be a damaged or plugged up impeller, or less likely, an impeller that's come loose and is spinning on the shaft, not moving the water. A damaged rotor could happen if a rock gets in there, acting like a fly cutter, cutting down the impeller and causing it lose efficiency. A clogged outlet port could also cause what you're seeing. Set the pump on your bench and briefly apply power - what do you see and hear? Try spinning it by hand - what you do see and hear? Inspect the inlet, outlet, and impeller for debris and damage. What do you see?

      That said, I had a near-new pump run fine for about a month, then unplugged it to perform some pond work. Plugged it back in and it just sat there, humming loudly and drawing a lot of current. It took a while to convince the mfg that I wasn't doing anything boneheaded, and they eventually swapped it for a new one.
      Last edited by kimini; 04-14-2021 at 01:09 PM.

    3. #3
      Larsennet is offline Member
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      It sounds normal, it was taken apart and cleaned by the local shop so it shouldn't have any obvious visual problems.

    4. #4
      kimini is offline Senior Member
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      Well I explained how to diagnose it further, but if no troubleshooting will be done, buy a new one.

      I work in Field Support, and it seems to be human nature to not follow the provided recommendations, not report findings, or both...
      Last edited by kimini; 04-14-2021 at 03:02 PM.

    5. #5
      icu2's Avatar
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      Is the pump above or below pond level? Could it just be losing prime?
      --Steve



      Koiphen 2021 Koi Person of the Year!

    6. #6
      Larsennet is offline Member
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      Above pond level. When I run it connected to the sieve it will pull the water out of the sieve (slowly). But it doesn't seem to have enough power to create enough pressure to pull from the pond.

    7. #7
      kimini is offline Senior Member
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      Quote Originally Posted by icu2 View Post
      Is the pump above or below pond level? Could it just be losing prime?
      I didn't ask this since the OP said that replacing the pump solved the problem. You could be right, though, if there's a leak right at the pump inlet on this particular unit.
      Last edited by kimini; 04-14-2021 at 03:07 PM.

    8. #8
      Larsennet is offline Member
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      Quote Originally Posted by kimini View Post
      Well I explained how to diagnose it further, but if no troubleshooting will be done, buy a new one.

      I work in Field Support, and it seems to be human nature to not follow the provided recommendations, not report findings, or both...
      Troubleshooting was done, again it was taken apart and inspected impeller was cleaned by a local shop. I'm not a pump expert so I am not going to tear into it, I don't know what I'm looking at. What I'm asking is there someone reputable to look at it that isn't going to cost more than half the cost of the pump. If not, I'll probably just have to throw it away and get a new backup. Looks like I installed it about 9 years ago, not sure of the life expectancy. If that's about it about it then that's fine but I would hate to throw it away if it's something simple and/or they are supposed to last 20 years. It's been a great pump up until now. Also not issue with the inlet, it's a solid connection.

      Sorry if I am asking a dumb question, just thought I'd ask.

    9. #9
      batman is offline Senior Member
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      A pump like that protected from weather and voltage at spec is easily a 20 year plus pump with maintenance of seals and bearing change.

      Hopefully your repairman was competent in servicing and inspection.
      The real Batman wears polyester! Don't be fooled by the plastic imposter.

    10. #10
      UnkleTim's Avatar
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      I send mine right back to them when they go bad and they repair them. I keep an extra pump on hand though.

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    11. #11
      zek is offline Senior Member
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      Mine had a similar issue several years ago. Pump pushed a little water, but not much. Wouldn’t have pushed any if it was an impeller.

      The bolts holding the motor to the pump body had loosened so there wasn’t much suction. Tightened them up and has run fine.

    12. #12
      Larsennet is offline Member
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      Quote Originally Posted by UnkleTim View Post
      I send mine right back to them when they go bad and they repair them. I keep an extra pump on hand though.
      What do they charge?

    13. #13
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      Quote Originally Posted by zek View Post
      Mine had a similar issue several years ago. Pump pushed a little water, but not much. Wouldn’t have pushed any if it was an impeller.

      The bolts holding the motor to the pump body had loosened so there wasn’t much suction. Tightened them up and has run fine.
      Do you have a picture or something to point out which bolts? Thanks

    14. #14
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      Quote Originally Posted by Larsennet View Post
      Do you have a picture or something to point out which bolts? Thanks
      check the seal on the top cover. the o ring gasket the leaf basket..check the pipes on the in put ,suck side of pump, for air leak

    15. #15
      kimini is offline Senior Member
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      Quote Originally Posted by Larsennet View Post
      What do they charge?
      Call and ask?

    16. #16
      zek is offline Senior Member
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      Quote Originally Posted by joe09 View Post
      check the seal on the top cover. the o ring gasket the leaf basket..check the pipes on the in put ,suck side of pump, for air leak
      Agree, the pump is sucking air somewhere. In my case, I tightened 6 bolts on the motor side of the pump housing. All are on parameter of the housing. There are 4 other smaller bolts that hold the motor to same housing. It’s easy to distinguish between the 2 sets of bolts.

      Could easily be seals on leaf basket too. Regardless there’s not a good seal. Turn some wrenches and see what happens.

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