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  • Results 1 to 7 of 7

    Thread: Donít order from champion koi....

    1. #1
      AzN is offline Member
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      Why I wonít order from Champion Koi....

      Hi, I had high hopes for Champion Koi, but was met with dissatisfaction and frustration. I had ordered three Koi online each priced at $500 and was so excited for my purchase. I was even discounted a shipping box and saved myself around $100, but when my Koi arrived I found one koi that was a completely different fish from what I actually ordered. I called to see if they could help me with the situation and was basically told I have to keep the wrong fish and they would not send the right one. It seemed like I had been ripped off because I had to keep a fish that I did not want. On top of that I have still not received my refund for the discounted shipping. How can you as a Koi shop mistakenly send the wrong koi and insist I keep it instead of letting me choose a fish that I would like? I am very disappointed in the way this transaction happened and I will not be purchasing anymore Koi from a place that is so inconsiderate to its customers. I paid good money for bad customer service. Though, they did offer an exchange if I brought them the fish back IN PERSON.I even asked if I could ship the fish back to them. However, they disagreed and said they would only exchange the fish if I drove up to the shop....Their shop is 6 hours and 30 minutes from where I live.
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      Last edited by AzN; 02-14-2020 at 12:25 PM.

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    2. #2
      AzN is offline Member
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      For comparison, I posted a picture of the website page with the fishes. I was supposed to receive the Gin Rin Hijiro on the LEFT. Instead I was sent the fish on the right.

    3. #3
      kdh is offline Senior Member
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      So your mad because you have a free fish. Basically

    4. #4
      AzN is offline Member
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      Quote Originally Posted by kdh View Post
      So your mad because you have a free fish. Basically
      It’s not a free fish. They are only giving me a refund on shipping. They admitted they did make a mistake, but want me to keep the wrong fish.

    5. #5
      icu2's Avatar
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      Moved to vendor feedback forum so just first hand experiences with the vendor in question
      should be posted. Thanks...
      --Steve



      Koiphen 2021 Koi Person of the Year!

    6. #6
      AzN is offline Member
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      Quote Originally Posted by icu2 View Post
      Moved to vendor feedback forum...
      Thank you

    7. #7
      jimfish98's Avatar
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      If you paid with a credit card, please contact your credit card company. You can forward them photos of the fish along with communication from the vendor to have them refund the monies.



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      Just because its not a Great Koi doesn't mean its not a Great Koi...Me circa 2013

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