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  • Results 1 to 10 of 10

    Thread: Can this be repaired or warranty it?

    1. #1
      LoriP is offline Supporting Member
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      Can this be repaired or warranty it?

      Es 8500. Bought it new fall last year. Disconnected, drained and took it in for the winter. Took it outside today, connected it and fired it up and this happened. It doesn't seem like anything that can be serviced. The 5500 that I just drained and left out all winter is running like a champ. This guy, not so much

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    2. #2
      Russell Peters's Avatar
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      It looks like it needs a new gasket. Take it to a place that repairs pumps.
      people like to vehemently defend their purchases and find it incredulous that anything could be better

    3. #3
      JGS107 is offline Senior Member
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      Looks like a seal kit to me replace the shaft bearing

    4. #4
      Zac Penn is offline Supporting Member
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      seems like a no brainer if it is under warranty. Give them a call and see if they will just cover the repair costs at your local repair shop. That way they and you can avoid shipping costs.
      Zac Penn.... Please sign-up for our MAILING LIST HERE
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    5. #5
      LoriP is offline Supporting Member
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      I spoke to them yesterday and they gave me the option to send it back for repair but last evening and this morning I feel sorta the same Zac. It's not going to be cheap to ship at my own expense. I was thinking of seeing if I could find someone to repair it here and see if that turns out to be cheaper. (and more convenient)

    6. #6
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      The ceramic seal is very easy to replace. Here's Brady's video on how to replace, basically the same method for most pumps. Ask warranty company to mail you a new seal, no charge. If I can replace without issue, anyone can!!

      https://m.youtube.com/watch?v=ghuOvXXGqXQ
      Last edited by Koidaddy; 03-16-2019 at 12:24 PM.
      Have You Hugged Your Koi Today?


    7. #7
      LoriP is offline Supporting Member
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      Haha, I was currently looking online to see if I could find the right part. The specs say they use vitron. I'm sure I can fix it. My whole life I've been tearing stuff apart and rebuilding just to understand how it works. It just didn't seem right that I'd have to given it was brand new and only had 2 months in service. Still its seeming the smartest and least inconvenient option. I hate the thought of finding a box to put it in, packing for it, dragging it off to ups and paying 5 times the cost of the part just to ship it off.
      Last edited by LoriP; 03-16-2019 at 12:55 PM.

    8. #8
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      Pump is all better now. They sent me the seal kit and after some confusion about which direction to turn the impeller to get it off, it took just a few minutes to fix and it was back in service the next morning. Thank you.

    9. #9
      OCkoiFan's Avatar
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    10. #10
      LoriP is offline Supporting Member
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      And I just ordered another 8500

      Gonna move the 5500 off the falls and put the new 8500 there (need more umph on that leg when the UV is not being bypassed)

      Moving the 5500 to the new no niche skimmer I installed last fall.

      This will leave me with options to move pumps around to the most critical applications if one needs service for any reason.

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