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rainblood
08-17-2011, 11:01 AM
I had an issue with the electrical harness on my 120watt unit.
I spoke to Arlene with their tech support - she sent replacement parts immediately and also included a prepaid USPS label for me to return the old harness for inspection.

Phenomenal service with no BS. They had me on the phone, located the issue and resolved it :bow:

This should be the standard of business and not an exception. They are aces in my book :wtg:

mbrian1226
08-17-2011, 01:45 PM
Glad to hear. I've also spoke to Arlene many times and she's great!!