Forum: Vendor Feedback Forum - MODERATED FORUM

Can anyone please tell me if you have done business with USA KOI and how was your experience? I am a bit concerned I placed an order for a pump on the 21st.and it still has not shipped. I really hoped this would be a fast shipment. His website says next day shipping. I have called and emailed...

Cascade Pond 1 - ES8500 pump order Monday, 5/13/2013 via PM to Bill (after 3pm PST same day ship deadline) 2 - Received FedEx Tracking Number Tuesday, 5/14/2013, 3:16pm 3 - Pump arrived (New Jersey) Saturday, 5/18/2013, 10am 4 - Pump installed Saturday, 5/18/2013, 3pm Transaction...

Just opened my new roto innovations shower tube with sieve ..looks great hope it works Will try to upload pics later...if you all curios ..there is a video on youtube about it

I ordered items from Pond Supplies Inc. / EBD Stores for my pond build 11 days ago and have only received 2 of the five items. I have not received any tracking info on my missing items. Has anyone else had an experience with this company?

Has anyone from San Jose, California dealt with Fancy Koi or Dreampond.com? If so, what are your opinions on the dealer?

Oh man, that was an awesome shopping experience, and world-class customer service! Gotta do it again. On Friday afternoon, I placed an order for a Matala Geyser max-Flow 3900 submersible pond pump, from http://waterartsconsulting.com. Simon, shipped the pump on the very same day (wow that...

Anyone know Bill or William Kennedy?

Recently placed an order with Cascade Pond Supply, great service!!! Very happy with this the item. Thanks - will do business with Bill again! Thanks Eric

I purchased an EVO 55 for the pond and installed it as soon as I got it. Another member on the board ordered the same UV light through a seperate vendor and brought up the issue of the unit not having the lamp life indicators on the unit as advertised and shown. I contacted Joesponds.com immediatly...

I'm impressed with the customer service! I had a problem with the water pump (Evolution ES4500) that was purchased last year. It was so noisy and was not pumping the same amount of water when it was installed at the start of this season. Immediately, I sent a PM to Steve who quickly responded...

I bought in on the deal Joe at The Koi Tank offered in the vendor forum. buy 3 and get one free.:yahoo: he was very helpful threw the whole process, I am also very pleased with the fish they arrived today and did not seemed stressed much at all. I would not hesitate to buy from The Koi...

:yes:Great Prices, good service and fast shipping. Very easy to deal with.

I've been trying to get a hold of someone on California ponds and watergardens and have not heard from anyone r they still in business. I like to talk to someone first before ordering on line has anybody used them recently.

I have been a customer of Mr. Forss for several years and have many stories to tell. I'll start with one and add others later. A few months ago I had a use for a credit I had with a Japanese breeder. The credit was due to dead/male fish. I called him to utilize it and he said that Carl had...

Purchased two 3" aerated bottom drains from Kent, and they've worked like a charm. I could not find any 3" drains with an aerator in the USA, and when I posted about it, Kent advised that he made these drains. Sure enough he sent me two fantastically made drains that were easy to install. He...

We had the misfortune of having two pumps, at the store, go out on Saturday. I found a local supplier for one of the pumps on Monday but still could not find a reasonable price for the other. Then I thought about Steve and PM'd him. He had what I needed and the price, with shipping, was lower than...

Just thought I'd post a thank you to Billy at Cascade Pond Supply. I needed to order an Aqua UV 57watt unit for a client. Got the best price ANYWHERE, and the service is excellent. Thanks again Bill, you'll be hearing from us again I'm sure! Mike Pond Life

:D:Steve came through for me a few times during my build! ALWAYS helpful with the how to's and ALWAYS Honest.....A big shout out to his company...Great to do business with! I hope to make it over there one day to meet him in person! Nice guy!:yes:

I have to say....it's my second purchase through Simon...AND it has been awesome! Item requested was out of stock so he gave me an upgrade for free! NOT to mention how nice and helpful he is in corresponding...VERY Quickly.. I highly Recommend him! Did I mention it was an awesome deal...

Just wants to say that he saved me again my qt pump went he had it in stock and shipped same day. He answered his phone on Sundays one of the best for customer service Also he stands behind what he sells so Thanks for all your help. Only if everybody did business the old fashion way that Steve...

Has anyone ever dealt with this vendor would like some feedback if so.

I'm just wondering if anyone else has used this company's bio chambers and vortex? I've had mine for a year, and one of the vortex is showing a bunch of hairline cracks in the fiberglass around the rim. It looks like the sun is really doing a number on it. Anyone have experience with this? Not...

Hi all: I couldn't find anything on Koiphen about this vendor when I went to place my order, so I'm posting my experience now. August 13th: I sent an order in for 7 items, 6 unique items, one a quantity of 2 (a 1.5" flanged connector) I received an e-mail confirmation (automated) that night. ...

:wow: I started dealing with Simon right away after becomming a member here. like Many here, His dedication to the memebers here is far superior to other sites that I have been on. What I like about Simon is that he never even tried to sell me anything, he just gave advice, and more advice,...

Received submersible pump and net from Steve both reasonably priced. I am grateful for the patience he had with me from answering my questions to finishing the sale. He shipped quickly after receiving payment and added a couple of little somethings to the package. :thumb:

During my build I purchased all my true union ball valves and my UV from Norm. He is knowledgeable and very helpful with some great prices. Thanks Norm!

Great company and great customer service. Had low prices and answered any and all questions I asked.

Called today because I was having trouble with a leak from my Aquasieve. Carl not only told me how to fix the problem, but he also told me that I could find the parts locally. Talk about quality service and no pushy sales. Man, Carl, thats exactly why I will continue to do business with you and...

Steve helped me get an item I was having trouble finding anywhere else. :cool: Great guy, great service, thanks Steve!

Well all i can say for sure is that Billy is a very honest person to deal with & I will always buy from him from now on as he is one of the most helpful people I have ever had the chance to talk with & is very reasonable on any of your pond needs TRUST me I spent a good bit with Billy & got much...

I have bought items from Gene occasionally over the years. Always prompt replies and quick shipping. I ordered a round matala mat on tuesday ( late evening at that), and it was waiting at my back door when I got home from work on Friday. His items are always well packed and protected. I feel...

Thanks a million for the fast shipment and great price on the 5gal bladder of aquascience ultimate. Very personable and professional business man to work with. Look forward to doing business again in the future. Merry Christmas to all. Ben

Normally, I buy my koi from a local vendor who carries BlackWater Creek Koi. Well, I knew Hanover Koi was having their fall sale, so I decided to check them out- we went last year, and bought a few fish, but we over all weren't impressed. This year was much different! They didn't have...

Excellent product, price, shipping, communication from Billy!!!

I am big on fabricating most of my own custom parts. There have however been a few times that I just couldnt come up with the right design or idea. In these cases I have called Kent. I was able to explain what I wanted, and he was able to find a solution, and make it for me. Thanks Kent!

Just wanted to tell you about my trip to USA Koi this weekend. Mark the owner and his wife run a great store, with quality fish at very reasonable prices. My family and I were there for about 3 hrs on saturday picking out fish which Mark was more than happy to bowl for us, and we were looking at...

I had an issue with the electrical harness on my 120watt unit. I spoke to Arlene with their tech support - she sent replacement parts immediately and also included a prepaid USPS label for me to return the old harness for inspection. Phenomenal service with no BS. They had me on the phone,...

My first and only experience at this koi dealer was very aggravating in the end. Great service before the sale, but terrible service after. Also, I learned (too late) that the price I paid was very out-of-line with the market value (the urgency of the purchase prevented me from researching,...

Thanks Joe's Koi for my supply of Blackwater Creek Gold Koi food and for all my ponding needs. You have great pricing and very quick shipping. Try Joe's, you will like the service, quality and price!

Does anybody have any experience with this company, good or bad. I am having some doubts, but will not post any warnings until I see how the situation is handled. thanks, Carl

Good morning. Awhile back I read here about Ken's Fish and the excellent price that they offered on ClorAm-X and have ordered it there ever since. At the beginning of the month I ordered another 10-lb. tub and got confirmation of my order. I also rec'd confirmation from UPS that they rec'd the...

I ordered some food and a measuring tank from EBD INNOVATIONS, LLC. The food cam promptly but it has been 2 months and no measuring tank. No reply to emails and haven't been able to reach them by phone. I thought I found them on this web site but can't find them now. How much longer should I...

Received lilies from him this week... found one I had been looking for and a buddy. Decent sized pieces for the price one with bud. Packed well to ship in heat, shipped when promised. I am pleased :yes:

Received 3 nice Tropical lilies from sale offered Nice plants, packing and instructions to buyer :thumb:

I have been buying from Kat for a few years now and always receive nice clean plants that are healthy and come back year after year She ships quickly and boxes are efficiently packed to keep plants moist. Thanks Kat :thumb:

My name Nguyen, I live in San Jose CA. We do have about 5 koi dealer around here. I have bad service with one of vendor from this forum. I order 01(40 pounds black water gold) bag koi food from his store from 06/14, they charged my account right away. But...I still don't get my food, I called them...

I've used practical garden ponds and highly recommend them not only for the best prices but Nate the owner is knowledgeable and goes out of his way to earn your business. http://www.practicalgardenponds.com/

Ordered a Medo Air Pump and Sequence pump from Bill at Cascade Pond Supply. Great prices and fast shipping!! Bill is excellent to deal with, I will be buying from him again soon.

I had never done business with Koi Valley before, but I recently placed 2 orders with Karl, and was so appreciative of his consideration. His prices are more than fair, and he makes every effort to be helpful. I highly recommend doing business with him. If you need something, shoot him a PM and...

Just purchased three males from genkikoi, heck of a guy, great to do business with. Will purchase from genkikoi again. Ben

I've posted a new thread rather than add to the other because for the most part it seems to be about purchasing fish. I haven't purchased Koi in years, and never had any shipped so I can't address that issue, good or bad. But I'd like to say that my first experience with PSKoi was exemplary and...

For the last month I have been trying to give someone my money. First was an outfit on e-bay who one day had stock and the next they did not. When asked about shipping it took several e-mails and over a week to find out he was not interested. I then resorted to the KOIPHEN vendor section. First...

How many ways can you say EXCELLENT????? Supplied parts for filters that I was having great difficulty finding-even cut them to fit!!! And during one of the most exciting happenings in his life-he took the time to help me out-a mighty thumbs up!!!! :yes:

I met up with Russell at the Portland Show and he brought up my Goshiki that was a replacement for a Sanke in the mud that came out with a bird bite. I was more than thrilled with the Sanke even with the injury the Goshiki replacement was above and beyond. I love this Goshiki and while at the show...

Just wanted to let everyone know that norm (scrmnkg) is a great dealer. He takes extremely good care of his customers and his koi. I purchased a doitsu Ochiba a few months back and everything went smoothly, from the shipping, to the koi adjusting upon arrival and testing clean for any parasites....

SUPER fast delivery of a used item in EXCELLENT condition!!! Much better than expected!!Great communication, great transaction!!! Happy Customer!!!!!

Ordered a koi Medic Salinity meter on April 5th online and paid for next day delivery. Called the next day and they said that it was shipped that day on the sixth. When I didn't receive it today on the 7th by our normal delivery time I called the store in Louisville. Was assured by Jennifer that...

Very nice people and great price on ClorAM-X:punk1: :clap: http://www.reed-mariculture.com/ Marie Thank's Ryan..:) EDIT Free shipping on the ClorAM-X:punk1: :cheer: :yahoo:

We talked back and forth for at least a month deciding the type of show tank i wanted, and then i decided to get a custom one. Zac did a great, clean, and exact job on the tank, and I couldn't be any more pleased. Thanks Zac! -Eric