The good, the bad, but no ugly!
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This forum is moderated, which means that no one will be able to see your post until a moderator "approves" the post.. Please speak only to your...
Anyone ever dealt with them would like some feed back. Thanks.
Ordered some lilies and parrots feather from Frank/Matherfish. Healthy plants, very well packaged arrived soon after ordering. I would not hesitate to order from him again.
Can anyone please tell me if you have done business with USA KOI and how was your experience? I am a bit concerned I placed an order for a pump on the 21st.and it still has not shipped. I really hoped this would be a fast shipment. His website says next day shipping. I have called and emailed...
1 - ES8500 pump order Monday, 5/13/2013 via PM to Bill (after 3pm PST same day ship deadline)
2 - Received FedEx Tracking Number Tuesday, 5/14/2013, 3:16pm
3 - Pump arrived (New Jersey) Saturday, 5/18/2013, 10am
4 - Pump installed Saturday, 5/18/2013, 3pm
I am excluding vendor names, but I am finding a re-occurring issue that is disturbing. I am finding that as I am ordering, I am hunting down my orders more often than not. Here are two recent examples.
1- Ordered a product from a vendor, credit card charged that day, and then get an email saying...
Ordered a new EVO110...
4/21- Order placed, confirmation noting 1-2 days for shipping information, Credit card charged up front.
4/25- Emailed for status update after no shipping information
4/26- Rcvd email saying they would look into it and get back to me
4/29- still no shipping information...
Produce ordered on 4/16, credit card charged immediatly
PM'd Billy on 4/19 as I received no shipping information
Emailed Billy on 4/21, still no shipping and no response from PM
Called Billy on 4/23 and unaware of status of order, would call me back
Rcvd call stating order would be shipped...
Has anyone bought any koi from realkoi.com??? How was your experience?
Ordered 6lbs of clay late Sunday night and it was shipped out first thing Monday and arrived today. Fast handling of the order and fast shipping as well.
Anyone know of this company, California Pond Supply? Are they legitimate as I placed an order over a week ago and no shipping information has been forthcoming...thank you
Just ordered more valves and fittings from High Desert Koi. Great pricing, fast shipping and great service. Happy to be able to support our vendors and one of the all around nicest guys in the business.
Thank You Steve!!
This more pertains to yards with landscaping, but I just recieved my order. Lowes and Home Depot were charging 4.50-6.00 per pound of Argentine Bahia seed depending on brand. I was able to buy 100lbs from Hancock plus shipping and come in at 3.20/lb. If I ordered more the cost would have gone below...
Stopped by Kleinholz Koi Farm for the second time this year, and got great customer service. Each time I stop and visit they are always willing to oblidge my questions with honesty and always give me a great price for my purchases. Even better they always make sure i leave with atleast 20 lbs of...
***As he/PSkoi is well known by many already, I just wanted to show my personal appreciation to Russell in helping me on a daily basis , sometimes even hourly. He has been an honest , considerate, and understanding individual and I cant thank him enough. He is a true gem to this hobby.:yes:
Just bought a small showa from Brady over at Lotus land koi farm.
What a wonderful experience! He communicated well through the process and even took the time to take pics of the fish he had and email them to me personally. I felt his pricing was good for a quality and healthy fish. The fish...
Had the opportunity at this years CFKS to purchase some Cermedia from Zac.
Professional as always and packaged the media so I could fit in my vehicle.
His booth has been a highlight the last 2 years for me at the Show.
Thanks again for your help and insight Zac.
i ordered 2-2" union check valves from Norm on the 21st and received them yesterday... great packing and very good communication and help getting the correct parts for my job..
I wanted to bring attention to a specific koi dealer that myself and several other dealers I know have had negative experiences with in the past. Real Koi run by Evan Philips in Buffalo, NY has done very poor business and he is a dishonest person.
I was first introduced to Evan...
Ordered two replacement bulbs for my EVO 55. Showed up today in a hard tube, wrapped in a massive amount of bubble wrap, and they both arrived with no damage. :D:
So i have been getting peanut sized koi from a online dealer. Not going to say name but i think with how i descibed the fish you guys will know!!!! So i order a couple boxes and was happy with them order another box. Comes of the fed ex truck dripping water, driver drops at my door and takes...
Just opened my new roto innovations shower tube with sieve ..looks great hope it works
Will try to upload pics later...if you all curios ..there is a video on youtube about it
I ordered items from Pond Supplies Inc. / EBD Stores for my pond build 11 days ago and have only received 2 of the five items. I have not received any tracking info on my missing items. Has anyone else had an experience with this company?
Hi bought a pump from ramzy pump went bad bearing or seal he was very helpful and took care of this. Would buy again from him sh happens its response that matters GREAT JOB. Thanks.Pump was evolution ESS.
John Sprinkle is a member of the American Koi Judge Association (http://akjaonline.org/index.php?option=com_contact&view=contact&id=37:john-sprinkle&catid=81&Itemid=439) and I thought would be a respectable person to do business with. However, this is not the case. Currently he has in his...
Has anyone from San Jose, California dealt with Fancy Koi or Dreampond.com? If so, what are your opinions on the dealer?
Back in... October or November, Kodama had their $1 sale.
After looking and looking and looking, I finally found the fish I wanted, and I didn't care how much it would cost me.
It was an 18" Female GR Showa. She was a beauty.
I also purchased another Showa, but slightly smaller at...
Just a quick note to say what a pleasure it was to have Zac design and install my new filtration system. His is the utmost professional! His quality building and craftsmanship is first rate.
Had a really bad experiance with realkoi.com beware there customer service was terrible order was place on may 30 2012 they never provided any pictures of the koi , after several promises they would not answear any emails or return calls i would always have call just to get excuses and other...
Oh man, that was an awesome shopping experience, and world-class customer service! Gotta do it again.
On Friday afternoon, I placed an order for a Matala Geyser max-Flow 3900 submersible pond pump, from http://waterartsconsulting.com.
Simon, shipped the pump on the very same day (wow that...
Anyone know Bill or William Kennedy?
I am loving this company more so since getting a pond. A local place was selling 3L jugs of dechlorinator for a massive charge and I found the same thing nearly half price online with them. I order all of my food through them too. Today's shipment and the last one however came with damaged bags....
Thank you for always being there to mentor and send supplies. I just called with anchor worms, Karl is on the ball, let me know what to use and is shipping quickly.
Thanks Steve! As always great service. Maybe next time I won't break my pump! Have a great weekend.
A very belated Thank You for...wonderful product, price and delivery:yes:
Ramzy went over and above to take care of my UV light needs....he sent out everything I needed to fix my UV, even a second bulb "just in case" As it turned out it would not be fixed...so he took everything back and credited it me for a new one (sweet)....the entire time he was in communication...
I ordered some returns from Norm and had a problemwith my order not going thru. I called Norm and he was very helpful with solving the problem,he even answered my call when he was on a service call no recording. Great customer service. I will be doing business with him again for sure. Thanks again...
I ordered a US III on Monday and I got it on Wednesday!!!!!!:oyes: Now that is quick service! Thanks Simon!!!!!! Now to dig my pit deeper to get this big boy in there!!!!!!:uggg:
I went to visit ben yesterday. First time I have been to his house. It was awesome. I brought my 8yr old and 4 yr old and Ben was very patient answering all their questions. He even let the participate in the seining and netting of the fish.
As far as the fish, I was very impressed with the...
I ordered a few replacement UV bulbs from Ramzy.
He had fabulous pricing, fast shipping and most importantly great communication & follow up. Smooth and quick transaction.
I would highly recommend :yes:
Recently placed an order with Cascade Pond Supply, great service!!! Very happy with this the item.
Thanks - will do business with Bill again!
Hat's off to Carl, Michelle, and the rest of the team at Columbia Water Gardens!! Excellent Customer Service - which is hard to find now a days. Carl and his team went Above and Beyond in helping me with my orders. I can not say enough good things about these fine folks. Everything from their...
I purchased an EVO 55 for the pond and installed it as soon as I got it. Another member on the board ordered the same UV light through a seperate vendor and brought up the issue of the unit not having the lamp life indicators on the unit as advertised and shown. I contacted Joesponds.com immediatly...
I'm impressed with the customer service!
I had a problem with the water pump (Evolution ES4500) that was purchased last year. It was so noisy and was not pumping the same amount of water when it was installed at the start of this season. Immediately, I sent a PM to Steve who quickly responded...
I bought in on the deal Joe at The Koi Tank offered in the vendor forum. buy 3 and get one free.:yahoo:
he was very helpful threw the whole process, I am also very pleased with the fish they arrived today and did not seemed stressed much at all.
I would not hesitate to buy from The Koi...
:yes:Great Prices, good service and fast shipping. Very easy to deal with.
I've been trying to get a hold of someone on California ponds and watergardens and have not heard from anyone r they still in business. I like to talk to someone first before ordering on line has anybody used them recently.
I have been a customer of Mr. Forss for several years and have many stories to tell. I'll start with one and add others later.
A few months ago I had a use for a credit I had with a Japanese breeder. The credit was due to dead/male fish. I called him to utilize it and he said that Carl had...
Purchased two 3" aerated bottom drains from Kent, and they've worked like a charm.
I could not find any 3" drains with an aerator in the USA, and when I posted about it, Kent advised that he made these drains. Sure enough he sent me two fantastically made drains that were easy to install.
We had the misfortune of having two pumps, at the store, go out on Saturday. I found a local supplier for one of the pumps on Monday but still could not find a reasonable price for the other. Then I thought about Steve and PM'd him. He had what I needed and the price, with shipping, was lower than...
Just thought I'd post a thank you to Billy at Cascade Pond Supply. I needed to order an Aqua UV 57watt unit for a client. Got the best price ANYWHERE, and the service is excellent.
Thanks again Bill, you'll be hearing from us again I'm sure!
:D:Steve came through for me a few times during my build! ALWAYS helpful with the how to's and ALWAYS Honest.....A big shout out to his company...Great to do business with! I hope to make it over there one day to meet him in person! Nice guy!:yes:
I have to say....it's my second purchase through Simon...AND it has been awesome! Item requested was out of stock so he gave me an upgrade for free! NOT to mention how nice and helpful he is in corresponding...VERY Quickly.. I highly Recommend him! Did I mention it was an awesome deal...
Just wants to say that he saved me again my qt pump went he had it in stock and shipped same day. He answered his phone on Sundays one of the best for customer service Also he stands behind what he sells so
Thanks for all your help. Only if everybody did business the old fashion way that Steve...
Has anyone ever dealt with this vendor would like some feedback if so.
Just wanted to say Thank You to Simon/WAC for his help in finding/supplying new nets for my fin babes:cool3: They'll be 'scooped in style' now and I didn't have to 'break the bank' either:D:
This includes a thank you to pearlhaborday too:winks: He knows why:yes:
I'm just wondering if anyone else has used this company's bio chambers and vortex? I've had mine for a year, and one of the vortex is showing a bunch of hairline cracks in the fiberglass around the rim. It looks like the sun is really doing a number on it. Anyone have experience with this? Not...
This past fall I went on one of the koi buying trips with PSKoi. The trip is a little different that some others that are offered in that it's not all inclusive, which to me seemed like a very good thing. PSKoi sets up everything you need including the vehicle transportation, hotel reservations,...
I couldn't find anything on Koiphen about this vendor when I went to place my order, so I'm posting my experience now.
August 13th: I sent an order in for 7 items, 6 unique items, one a quantity of 2 (a 1.5" flanged connector) I received an e-mail confirmation (automated) that night. ...
:wow: I started dealing with Simon right away after becomming a member here. like Many here, His dedication to the memebers here is far superior to other sites that I have been on.
What I like about Simon is that he never even tried to sell me anything, he just gave advice, and more advice,...
Received submersible pump and net from Steve both reasonably priced.
I am grateful for the patience he had with me from answering my questions to finishing the sale. He shipped quickly after receiving payment and added a couple of little somethings to the package.
During my build I purchased all my true union ball valves and my UV from Norm. He is knowledgeable and very helpful with some great prices.
Great company and great customer service. Had low prices and answered any and all questions I asked.
Called today because I was having trouble with a leak from my Aquasieve. Carl not only told me how to fix the problem, but he also told me that I could find the parts locally. Talk about quality service and no pushy sales. Man, Carl, thats exactly why I will continue to do business with you and...
Steve helped me get an item I was having trouble finding anywhere else. :cool:
Great guy, great service, thanks Steve!
Well all i can say for sure is that Billy is a very honest person to deal with & I will always buy from him from now on as he is one of the most helpful people I have ever had the chance to talk with & is very reasonable on any of your pond needs TRUST me I spent a good bit with Billy & got much...
I have bought items from Gene occasionally over the years. Always prompt replies and quick shipping. I ordered a round matala mat on tuesday ( late evening at that), and it was waiting at my back door when I got home from work on Friday. His items are always well packed and protected.
Thanks a million for the fast shipment and great price on the 5gal bladder of aquascience ultimate. Very personable and professional business man to work with. Look forward to doing business again in the future. Merry Christmas to all.
Normally, I buy my koi from a local vendor who carries BlackWater Creek Koi.
Well, I knew Hanover Koi was having their fall sale, so I decided to check them out- we went last year, and bought a few fish, but we over all weren't impressed.
This year was much different! They didn't have...
Excellent product, price, shipping, communication from Billy!!!
I am big on fabricating most of my own custom parts. There have however been a few times that I just couldnt come up with the right design or idea. In these cases I have called Kent. I was able to explain what I wanted, and he was able to find a solution, and make it for me. Thanks Kent!
I have bought many fish from Kodama Koi Farm in the past 2 years; most of what I own have come from there. They have been 100% healthy and considering all I have, that's pretty amazing. The staff is always friendly, with great communication and FAST shipment. I have also purchased supplies and...
Just wanted to tell you about my trip to USA Koi this weekend. Mark the owner and his wife run a great store, with quality fish at very reasonable prices. My family and I were there for about 3 hrs on saturday picking out fish which Mark was more than happy to bowl for us, and we were looking at...
I had an issue with the electrical harness on my 120watt unit.
I spoke to Arlene with their tech support - she sent replacement parts immediately and also included a prepaid USPS label for me to return the old harness for inspection.
Phenomenal service with no BS. They had me on the phone,...
My first and only experience at this koi dealer was very aggravating in the end. Great service before the sale, but terrible service after. Also, I learned (too late) that the price I paid was very out-of-line with the market value (the urgency of the purchase prevented me from researching,...
Most of you are aware of Russell as solely a koi dealer.
Fortunately for me, Russell is also an amazing contractor :luv:
When I finally committed to digging :rolleyes: a pond, I had a general idea of what I wanted but really didnít know how to get there. From the very beginning I was...
Thanks Joe's Koi for my supply of Blackwater Creek Gold Koi food and for all my ponding needs. You have great pricing and very quick shipping. Try Joe's, you will like the service, quality and price!
Does anybody have any experience with this company, good or bad. I am having some doubts, but will not post any warnings until I see how the situation is handled.
Good morning. Awhile back I read here about Ken's Fish and the excellent
price that they offered on ClorAm-X and have ordered it there ever since.
At the beginning of the month I ordered another 10-lb. tub and got confirmation
of my order. I also rec'd confirmation from UPS that they rec'd the...
I ordered some food and a measuring tank from EBD INNOVATIONS, LLC. The food cam promptly but it has been 2 months and no measuring tank. No reply to emails and haven't been able to reach them by phone. I thought I found them on this web site but can't find them now. How much longer should I...
Received lilies from him this week... found one I had been looking for and a buddy. Decent sized pieces for the price one with bud. Packed well to ship in heat, shipped when promised. I am pleased :yes:
Received 3 nice Tropical lilies from sale offered
Nice plants, packing and instructions to buyer :thumb:
I have been buying from Kat for a few years now and always receive nice clean plants that are healthy and come back year after year
She ships quickly and boxes are efficiently packed to keep plants moist.
Thanks Kat :thumb:
My name Nguyen, I live in San Jose CA. We do have about 5 koi dealer around here. I have bad service with one of vendor from this forum. I order 01(40 pounds black water gold) bag koi food from his store from 06/14, they charged my account right away. But...I still don't get my food, I called them...
I've used practical garden ponds and highly recommend them not only for the best prices but Nate the owner is knowledgeable and goes out of his way to earn your business. http://www.practicalgardenponds.com/
Ordered a Medo Air Pump and Sequence pump from Bill at Cascade Pond Supply.
Great prices and fast shipping!!
Bill is excellent to deal with, I will be buying from him again soon.
I had never done business with Koi Valley before, but I recently placed 2 orders with Karl, and was so appreciative of his consideration. His prices are more than fair, and he makes every effort to be helpful. I highly recommend doing business with him. If you need something, shoot him a PM and...
Just purchased three males from genkikoi, heck of a guy, great to do business with. Will purchase from genkikoi again.
I've posted a new thread rather than add to the other because for the most part it seems to be about purchasing fish. I haven't purchased Koi in years, and never had any shipped so I can't address that issue, good or bad.
But I'd like to say that my first experience with PSKoi was exemplary and...
Needed some tri-cide neo asap and ordered from Koi Acres on Wed. It arrived before noon on Friday, with the Thanksgiving holiday in between. I am very happy with the promptness shown. I was promised it would arrive on Friday and it did.
For the last month I have been trying to give someone my money. First was an outfit on e-bay who one day had stock and the next they did not. When asked about shipping it took several e-mails and over a week to find out he was not interested.
I then resorted to the KOIPHEN vendor section. First...
How many ways can you say EXCELLENT????? Supplied parts for filters that I was having great difficulty finding-even cut them to fit!!! And during one of the most exciting happenings in his life-he took the time to help me out-a mighty thumbs up!!!! :yes:
I met up with Russell at the Portland Show and he brought up my Goshiki that was a replacement for a Sanke in the mud that came out with a bird bite. I was more than thrilled with the Sanke even with the injury the Goshiki replacement was above and beyond. I love this Goshiki and while at the show...
Just wanted to let everyone know that norm (scrmnkg) is a great dealer. He takes extremely good care of his customers and his koi. I purchased a doitsu Ochiba a few months back and everything went smoothly, from the shipping, to the koi adjusting upon arrival and testing clean for any parasites....
SUPER fast delivery of a used item in EXCELLENT condition!!! Much better than expected!!Great communication, great transaction!!! Happy Customer!!!!!
Ordered a koi Medic Salinity meter on April 5th online and paid for next day delivery. Called the next day and they said that it was shipped that day on the sixth. When I didn't receive it today on the 7th by our normal delivery time I called the store in Louisville. Was assured by Jennifer that...
Very nice people and great price on ClorAM-X:punk1: :clap:
EDIT Free shipping on the ClorAM-X:punk1: :cheer: :yahoo:
We talked back and forth for at least a month deciding the type of show tank i wanted, and then i decided to get a custom one. Zac did a great, clean, and exact job on the tank, and I couldn't be any more pleased.
Koiphen is a great resource for koi keepers. Aside from all the pond related information it is also a place to keep track of those that would do wrong by pond owers.
It is my understanding that one of the reasons Koiphen was started was was because the founder had some bad experiences with a...
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